- Closing the Gaps Higher Education Plan
- Communications and Policy
- Workforce, Academic Affairs and Research
- Research and Project Grants
- P-16 Initiatives
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Finance and Resource Planning
- Capital Expenditure Plan
- Community and Technical Colleges
- Construction Costs Standards
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- Campus Condition Index
- Facilities Audit
- Facilities Inventory
- Formula Funding Recommendations
- General Appropriations Overview
- ICPS
- Higher Education Assistance Fund
- Nursing Shortage Reduction Program
- Project Applications
- Reference
- ROTC Rate
- Sources and Uses
- Space Projection Model
- Space Usage Efficiency
- Student Housing Surveys
- Tuition and Fee Data
- Tuition Revenue Bonds
- Information for Governing Board Members
- Data Resources and Tools
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- Applying and Paying for College
- Star Awards
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- Contact Us
Agency Name:
Texas Higher Education Coordinating Board
Brief Description of Services Offered:
The Coordinating Board's responsibilities fall into three major areas.
- Coordination
The Coordinating Board works with the Legislature, Governor, and colleges and universities to coordinate Texas higher education and expand access, improve equality and promote efficiency through actions like the following:- Develops higher education plan
- Reviews and approves degree programs and construction of major facilities
- Information
Provides information on higher education to state policy makers and citizens - Administration
Administers state and federal programs such as:- Advanced Research Program and Advanced Technology Program
- Hinson-Hazlewood College Student Loan Program
- Carl D. Perkins Technical Vocational Funds
Statement of Customer Service Principles:
The Coordinating Board is committed to meeting the highest customer service standards. In this Compact with Texans, we reaffirm the Coordinating Board's commitment to professional service, responsiveness, effective communication and follow-through with each of our customers. Our customers can expect Coordinating Board employees to be courteous, knowledgeable, and efficient when providing services. The Coordinating Board is dedicated to the continual improvement of service delivery, using customer comments to help improve services and minimize response times.
Standard response times for agency services, not related to financial aid, are as follows:
- General information requests not requiring research and analysis are acknowledged and answered within one day. Information requests that require either new data to be collected or existing data to be compiled in a new format may require additional days to respond.
- Information requests requiring research are processed within 10 working days.
- Universities and health-related institutions' non-doctoral proposals submitted in complete form are considered and acted on within one week following the required 30-day public comment period. Doctoral proposals are considered within four quarterly Board meetings following the first meeting after they are submitted.
- Community and technical college degree program proposals are considered and acted on within one week following the required 30-day public comment period.
- Facility project applications that are complete and meet all standards set by the Board and require the Commissioner's approval are processed within 10 working days. All other facilities requests are processed within 90 days.
Response times for financial aid services are as follows:
- Responses to the majority of phone calls to the loan program area or student grants and special programs are made in less than two minutes.
- During peak periods, response times to calls made to a loan representative are approximately four to six minutes.
- Requests for loan deferments and correspondence regarding loan accounts are processed within seven working days.
- Loan applications are processed within three working days.
- Grant applications are processed within 10 working days.
- Payments are applied to accounts the same day they are received.
Information Requests
For information regarding financial aid services, contact the Division of Student Services at 1-800-242-3062 (or 512-427-6340 if inside the Austin area).
For general public information, contact the Office of External Relations.
- Office of External Relations
Dominic Chavez, Director
Texas Higher Education Coordinating Board
P.O. Box 12788
Austin, Texas 78711
Telephone: (512) 427-6111
Fax: (512) 427-6127
E-Mail: dominic.chavez@thecb.state.tx.us
Your feedback is important to us. Please take a moment to complete this Customer Service Survey and let us know how the Texas Higher Education Coordinating Board can better serve you. Thank you.
Customer Service Contact
To file a complaint related to Coordinating Board activities and matters within the Coordinating Board's authority, or to inquire about the agency's customer service policies, contact:
- Linda Battles, Associate Commissioner
Texas Higher Education Coordinating Board
P.O. Box 12788
Austin, Texas 78711
Telephone: (512) 427-6205
Fax: (512)427-6127
E-Mail: Linda.Battles@thecb.state.tx.us
Complaint Procedure
The customer service contact refers complaints and inquiries to the appropriate agency personnel for resolution and maintains a tracking system. When complaints are not resolved within 10 working days, the customer service contact intervenes to facilitate resolution, referring the matter to the appropriate assistant commissioner if necessary. Matters not able to be resolved by an assistant commissioner are forwarded to the Commissioner for resolution. For quality control, the customer service contact may follow up on complaints that have been resolved by a division.
