To better serve you, the Texas Higher Education Coordinating Board
appreciates you taking the time to complete this survey.
How many times have you had contact with the THECB staff in the past 12 months?
5 or more
Indicate how long you have interacted with this agency.
1 year or less
5 or more years
Which customer type would you consider yourself (mark only one):
Indicate how strongly you agree or disagree with the following regarding the service you received and please skip those which do not apply:
Provide any suggestions to improve the quality of our customer service:
Please do NOT include your full Social Security Number inside the issue description. If you have a question about the
status of a new loan application, accounts in repayment, or deferments, please visit the Contact Us page.
*If you would like staff to contact you, provide your name and email address below: