THECB - Customer Service Survey

Texas Higher Education Coordinating Board

Customer Service Survey

To better serve you, the Texas Higher Education Coordinating Board appreciates you taking the time to complete this survey.

Please note:

For each of the following statements, select the one which most clearly reflects your answer. You may skip items that do not apply.
This survey is anonymous and we do not collect information which allows for identification of individuals.
If you do not have any experience with an item, mark "N/A" or "Not Applicable".

How many times have you had contact with the THECB staff in the past 12 months?
Once 2-5 5 or more

Indicate how long you have interacted with this agency.
1 year or less 2-5 years 5 or more years

Which customer type would you consider yourself (mark only one):

	Business Entity			Public Citizen
	Career College or School			Public Higher Education Institution
	Community-Based Organization			Public School District
	Educational Association			Other Texas State Agency
	News Media			Researcher
	Parent			State or Federal Legislative Office
	Private Institution of Higher Education			Student

Indicate how strongly you agree or disagree with the following regarding the service you received and please skip those which do not apply:

Statement	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	N/A
If I visited the facility, it was clean and orderly.
If I interacted with staff, staff members were knowledgeable and helpful.
If I interacted with staff, staff members were courteous and professional.
If requested, I received the information I needed to obtain services.
If I visited the website, it was easy to use, well organized, and contained accurate information.
If I filed a complaint, it was handled in a reasonable and timely manner.
If I called, wrote, emailed, or made a request for services, it was handled in a reasonable and timely manner.
If I received printed material, it provided thorough and accurate information.
Overall, I am satisfied with my experience.

Provide any suggestions to improve the quality of our customer service:

My race/ethnicity is:
African-American
Anglo-American/White
Asian-American/Native American
Mexican-American/Hispanic
Multiracial/Other

My gender is:
Female
Male